SearchUnify

SearchUnify is a cognitive platform that improves customer support and self-service.

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Added on
Aug 02 2023
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AI Customer Service Assistant AI Search Engine AI Advertising Assistant

Description

What is SearchUnify?

SearchUnify is a unified cognitive platform that powers enterprise search, insights engine, and AI-powered apps for better customer support and self-service. It offers search analytics, intelligent search, and enterprise search capabilities to enhance customer support experiences. The platform integrates with various applications and offers connectors for platforms like Salesforce, Zendesk, Dynamics 365, Khoros, SharePoint, and more. With its cognitive search technology, SearchUnify improves information findability, enables proactive decision-making, and provides best-in-class applications for customer support professionals and knowledge workers.

How to use SearchUnify?

To use SearchUnify, businesses need to integrate the platform with their existing support systems or applications. Once integrated, the platform provides unified access to enterprise data, enabling users to search for information across multiple sources. The intelligent search capabilities enhance relevancy and deliver quick and accurate results. Additionally, the search analytics feature provides insights into user behavior and search trends, helping businesses optimize their support strategies. The platform also offers AI-powered apps like SearchUnify Virtual Assistant (SUVA), Agent Helper, and Knowbler for advanced customer support and knowledge management.

SearchUnify Core Features

  • Unified cognitive platform
  • Search analytics
  • Intelligent search
  • Enterprise search
  • Search insights
  • Artificial intelligence search
  • Platform connectors
  • Security
  • Faceted search

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