Yuma
Automate response drafting, improve support efficiency, boost revenue.
(3.0)
- Added on
- Mar 07 2023
- Monthly Visitors
- 12.6K
Description
What is Yuma?
Yuma Ticket Assistant is an AI that integrates with your Help Desk software to automate response drafting for customer tickets. Improve efficiency and support quality, increase customer satisfaction, and boost revenue.
How to use Yuma?
Yuma Ticket Assistant can be easily integrated with your Help Desk software, such as Zendesk or Gorgias. Once integrated, it analyzes incoming support tickets and drafts appropriate responses for your agents to review and send. It also offers features like conversation thread summarization, writing style customization, and multilingual support to enhance customer service.
Yuma Core Features
- AI Automated Response Drafting
- Instruct Yuma
- Custom Knowledge Base
- Writing Style Customization
- Conversation Thread Summarization
- Multilingual and Auto-Translation
- One-Click 'Reply & Close Ticket'
- Help Desk Native Integrations
- Shopify Integration
FAQ from Yuma
Yuma Ticket Assistant is an AI that automates the drafting of responses for customer support tickets. It integrates with Help Desk software to improve support efficiency and quality, increase customer satisfaction, and boost revenue.
Yuma Ticket Assistant analyzes incoming support tickets and drafts appropriate responses for agents to review and send. It also offers features like conversation thread summarization, writing style customization, and multilingual support.
Yuma Ticket Assistant natively integrates with Zendesk, Gorgias, and Shopify. Support for more platforms is coming soon. If you need support for a specific platform, you can contact the Yuma team.
Yes, Yuma Ticket Assistant can handle multiple stores or brands on the same helpdesk instance natively.
Yes, Yuma Ticket Assistant speaks the 15 most common languages and can draft responses in the appropriate language based on the language of the incoming ticket.
Yes, Yuma Ticket Assistant can automatically retrieve information from your Shopify products and pages, including live prices and availability of product variants.
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