Yuma

Automate response drafting, improve support efficiency, boost revenue.

(3.0)

Added on
Mar 07 2023
Monthly Visitors
12.6K
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Description

What is Yuma?

Yuma Ticket Assistant is an AI that integrates with your Help Desk software to automate response drafting for customer tickets. Improve efficiency and support quality, increase customer satisfaction, and boost revenue.

How to use Yuma?

Yuma Ticket Assistant can be easily integrated with your Help Desk software, such as Zendesk or Gorgias. Once integrated, it analyzes incoming support tickets and drafts appropriate responses for your agents to review and send. It also offers features like conversation thread summarization, writing style customization, and multilingual support to enhance customer service.

Yuma Core Features

  • AI Automated Response Drafting
  • Instruct Yuma
  • Custom Knowledge Base
  • Writing Style Customization
  • Conversation Thread Summarization
  • Multilingual and Auto-Translation
  • One-Click 'Reply & Close Ticket'
  • Help Desk Native Integrations
  • Shopify Integration

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