Aide

Aide is an AI integration tool that enhances customer support operations with machine learning.

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Added on
Mar 07 2023
Monthly Visitors
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AI Chatbot AI Customer Service Assistant AI Knowledge Management

Description

What is Aide?

Aide is an AI integration tool that helps businesses improve their customer support operations. By using machine learning technology and intelligent suggestions, Aide provides a high-level view of customer issues and offers tools to assist agents in responding faster to customers.

How to use Aide?

To use Aide, you need to integrate it with your existing customer support platforms like Front or Zendesk. Once integrated, Aide will automatically detect customer intents, analyze inbound analytics, and provide AI suggestions to help your agents respond effectively. Aide also allows you to organize and share knowledge within your team for efficient support operations.

Aide Core Features

  • Automated Intent Detection: Aide detects customer intents to help solve recurring issues.
  • Inbound Analytics: Visualize issues and identify areas for improvement.
  • AI Suggestions: Surface knowledge and provide AI actions to respond faster and consistently.
  • Knowledge Management: Organize and share knowledge with your team.
  • Automations: Automate mundane tasks to focus on more important matters.
  • Customer Lifecycle: Get a complete view of your interactions with each customer.
  • Curate Cards and SOPs: Create step-by-step solutions for common issues.
  • Stay Organized: Categorize and access response templates and processes.
  • Import Existing Knowledge: Automatically import response templates from Front and shortcuts/macros from Zendesk.

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